Frequently Asked Questions

  • When are the visiting hours?

    We encourage visitors and recognize the help they bring to our patients during their short-term rehabilitative stay. While we do not have set visiting hours, we recommend 8:00 a.m. to 8:00 p.m. as the ideal times to visit. If you would like to visit a patient, please call 707-823-7675 and ask for Activities in order to schedule an appointment. All visits are by appointment only due to the COVID pandemic.

  • Is there a limit to the number of people who can visit at one time?

    Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.

  • Is there any private space available to use?

    You may reserve our dining room, activity room, or conference room for any special event (birthday, holidays, meals). We ask that you give us at least 48 hours notice so that we can accommodate any of your requests.

  • Can I bring my children to visit?

    We encourage children to visit their friends and loved ones.

  • Can I bring a family pet to the facility?

    We would love for your family pet to come visit. When bringing a family pet they must also provide proof of immunizations (rabies) and co-ordinate visit with the activity department. Please remember to clean up after them and take the proper safety measures at all times. All pets must be kept on a leash.

  • How often will a physician or health professional visit?

    Physicians generally see patients upon admission and are required to see them every 30 days thereafter. That said, due to the short-term needs of our patients, physicians are generally in the building to see patients on a much more frequent basis. In addition, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

  • Can my loved one receive mail?

    Mail is not delivered on Sundays and Holidays. Please include patient’s full name and room number for prompt delivery.

  • Is smoking permitted in the facility?

    For the safety and welfare of all patients and staff, there is no smoking allowed within the facility. For a copy of our complete smoking policy please ask at any of our nursing stations. Apple Valley Rehabilitation does enforce all California State laws in regards to smoking. The designated smoking area is in the front corner patio. Apple Valley Rehabilitation’s Smoking Policy: To ensure the safety of all residents and staff at Apple Valley Rehabilitation, smoking paraphernalia (cigarettes, cigars, tobacco, lighters, matches, ECT.) must be in a locked cabinet at all times.

  • Will I be required to do my loved one's laundry?

    Bed linens, hospital gowns, and towels are provided and laundered by the facility. If you would prefer to do laundry for your loved one, please inform the charge nurse/social services designee.

  • Is there someone who provides haircuts?

    We have beauticians available every Friday. Please contact the Activity Department to set up an appointment. Payment for all services may be made at the Beauty Shop during the patient’s appointment or may be billed out on your monthly statement.

  • Where should I park, when I come to visit?

    Free parking is available in the front of the building. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians. Parking may also be available across the street from our building.

  • Can I bring in my loved one's favorite food?

    Always consult with the nursing staff before bringing food to patients to be consistent with the provision of special diets. Any food kept in a resident room must be in properly sealed containers.

  • What articles of clothing should I bring?

    We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the patient’s personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that patients do not keep valuable jewelry or large amounts of cash in the facility.



    Blouses (with front snaps)
    Walking Shoes (non-skid soles; velcro)
    Sweaters (with large buttons)



    Shirts (button down suggested)
    Walking Shoes (non-skid soles; velcro)
    Electric Razor

    Personal Laundry: There is no charge for personal laundry, however, families who wish to do their loved one’s laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.

    Clothing and Laundry Tips: All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

  • Will my loved one's room have a television?

    Every bed comes equipped with a new flat screen LCD/DVD combination television with over 50 channels. Each television is paired with a set of wireless enabled headphones that allow for you to listen to your television program in privacy.

  • What kinds of activities are planned for the patients?

    Apple Valley Post-Acute Rehab has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of patients and their guests. We also have active resident as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, candlelight dinners, stage shows, field trips/outings, volunteer involvement, and much more. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.

  • How often will the Rehabilitation staff work with my loved one?

    The amount of time you or your loved one spends in therapy is specific to each patient and is based off a number of determinants including physicians orders, insurance coverage, and personal preference. Please feel free to ask our rehab director for the specifics regarding you or your loved one’s plan of care.

  • Will Medicare Part A cover my stay in the facility?

    Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. The current co-insurance rate is $171.50 per day (2019).

  • Can I take my loved one home for a visit?

    Patients may have a leave of absence only with MD authorization, which can be arranged through nursing staff. The resident or responsible party upon arrival and departure must sign the LOA (leave of absence) book, located at the nursing stations.

  • Will my loved one have telephone access?

    Every bed is equipped with a phone and has a direct phone number. The number will be provided at the time of admission or can be obtained from the Admissions Department.

  • Will I have access to my laptop?

    Apple Valley Rehabilitation is completely wired for Wi-Fi internet connections. If you would like to bring your computer into email clients, chat with family, or simply check your stocks please let us know and we’ll give you the wireless password for your connection.

Financial & Insurance Questions

Patients must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a $171.50 daily co-insurance rate is required. Medicare does not cover skilled nursing fees over 100 days.

Participating Insurance Companies

Apple Valley Rehabilitation has contracts with a variety of private insurance companies and is in the process of expanding the list of contracted insurances. Below is a brief list of insurances we currently have a contract with. Please note that although your insurance may not be on here, Apple Valley Rehabilitation often contracts with insurers on a case-by-case basis. If you have a question about your insurance please contact our admissions department and we will be happy to assist you.


  • Medicare
  • Kaiser Permanente
  • Blue Cross
  • Meritage
  • United Health Care
  • Health Net
  • Secure Horizons
  • SCAN
  • Private Pay
  • Workman’s Compensation Insurance

Room Rates

The following room rates have been set by the Governing Body of Apple Valley Post Acute Rehab, a Skilled Nursing Facility.

Skilled Nursing Care   $400.00 /day semi-private room
  $375.00/ day 3-bed room

Daily rates include room and board: three meals per day served in the main dining or rehabilitative dining areas, tray service plus snacks – special diets upon physician order; daily assistance with activities of daily living (ADLs), i.e., dressing, bathing, ambulation, personal hygiene and needs; daily housekeeping service; bed and bathroom linens (less incontinent care linens); administration of medications as prescribed by either attending/alternate physician; 24-hour supervision by licensed Nursing personnel (R.N. or L.V.N.) and Certified Nursing Assistants; assistance with feeding; planned activities, recreational and occupational programs; drug regimen review; social services consultation; discharge planning and referral service; and furnished rooms in accordance with State and Federal regulatory agencies.

PLEASE NOTE:  The daily room rate does NOT include the following: Physician visit charges, dentist visit charges, medication and sundry items, resident care medical supplies and materials, incontinent care supplies/linens, special physician ordered therapies such as physical therapy, occupational therapy, respiratory therapy, diagnostic tests, and other specialized care procedures.